Returns & Exchanges
Nilika Designs can accept returns within 3 days of receiving your package. A restocking fee of 20% will be charged to all returned items. The garments must come back to us in the same condition they were delivered to our customers, full refunds or partial refunds will be determined by the condition in which the items are returned. Please include your packing slip. All garments must have price tags attached.
Items will be refunded in the original method of payment.
You are free to mail your return via the carrier of your choice (USPS, Fed Ex, etc.) or for your convenience; Nilika Designs can e-mail you a UPS return Label. Follow these simple instructions:
Send a return label request via e-mail to firstname.lastname@example.org.
Please include the following: first and last name, and order number.
A UPS label will be emailed to you by the end of the business day. Weekend requests will be processed on the next business day. When your return is processed, the shipping charge will be deducted from your return credit.
We are glad to exchange unworn items, depending upon availability. The fastest way to make an exchange is to purchase the size you need online.
We will credit the original purchase when it arrives at our returns department.
We will not make retroactive adjustments to merchandise purchased prior to a sale.
Shipping & Handling
All orders will be shipped by UPS the business day following the day of the transaction.
UPS cannot ship to a P.O. Box, please enter a street address under the Ship To Address
All USA orders over $250 receive FREE UPS GROUND SHIPPING
Holiday Gift Returns
Holiday Gifts are returnable for a refund through January 5th.
After January 5th, holiday gifts are not returnable.
All international orders are shipped via the UPS.
We will do our best to minimize shipping charges. We will accurately list items and values on custom forms. We will not label packages as “gifts” or misrepresent any facts.
Customers are responsible for local duties and taxes, which are assessed once the package arrives in your country. We cannot estimate any of these additional charges.
Please note that packages can often be delayed while clearing customs. Please contact your local customs office for more information.
We charge 6% sales tax.
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Your credit card is completely safe.
Protecting your information is our highest priority.
We utilize the services of Authorize.net with whom our customers can be confident their data is secure. Authorize.net utilizes industry-leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL) and they are compliant with a number of government and industry security initiatives. The Payment Card Industry Data Security Standard (PCI DSS) is a set of comprehensive requirements developed by the major card brands to facilitate the adoption of consistent data security measures. Each year Authorize.net renews their PCI DSS compliance. To confirm their PCI compliance, please see Visa’s list of compliant service providers.
To add an item to your cart, simply click the add to cart button next to it. (Items you put in your cart will not be bought by you until you have completed the checkout process.)
To remove an item from your cart, simply click the red cross icon next to the item you wish to discard.
To view what is in your cart at any time, click the “Cart” link in the page header.
To purchase what you’ve selected, click on your Cart and click “checkout”. Follow the three simple steps to purchase your items.
To access your account in the future, click the “My Account” button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)